Docs - Metatechai-Transform Your Business With AI

Welcome to MetaTech.ai

Key Features

– High-Volume Capability: Execute up to 1,800 calls per minute, supporting a wide array of languages, ensuring global reach without language barriers.

– Dynamic Personalization: Integrates seamlessly with CRM systems like GoHighLevelCRM to deliver context-aware interactions tailored to each customer.

– Multichannel Communication: Beyond voice calls, our platform extends to AI-powered texting and emailing, creating a consistent and continuous customer engagement experience.

Outbound Communication

Our outbound system optimizes customer interactions by navigating phone trees and detecting voicemails, conducting multi-stage call sequences to improve pickup rates, and tagging contacts based on their responses, facilitating efficient follow-up and scheduling.

Inbound Communication

Inbound calls are managed with the same level of sophistication, featuring AI-driven pre-qualifying questions to streamline call routing, voicemail integration to boost callback rates and lead conversion, and smart call distribution through round-robin queuing to manage team workload effectively.

Advanced Automation Features

– Automated Scheduling: Leads and prospects are automatically added to your calendar, streamlining the booking process.

– AI Conversations: Engage customers with AI-driven texts to secure appointments, reducing manual effort.

– Custom Messaging: Use our intuitive campaign builder to create messages that resonate with your target audience and reflect your brand’s identity.

AI and Machine Learning

Enhance your marketing and sales strategies with built-in AI that manages and optimizes customer interactions, increases operational efficiency across your revenue teams, and provides a unified platform that supports a comprehensive suite of communication features.

Empower Your Business with MetaTech.ai

Discover the benefits of a platform that combines high efficiency with personalized customer interaction. MetaTech.ai is more than just a tool—it’s a comprehensive solution designed to propel your business forward. Join us today and redefine your customer communication strategy!

JSON Configuration for Developers

{
  "client_id": "00000000",
  "contact_id": "{{contact.id}}",
  "keyword": "interested",
  "tag_to_add": "interested",
  "from_number": "dynamic",
  "to_number": "{{contact.phone}}",
  "contact_name": "{{contact.name}}",
  "contact_email": "{{contact.email}}",
  "calendar_api_key": "7917445339f103f977980f4e180820c1",
  "calendar_event_id": "030333",
  "calendar_username": "23233",
  "double_call": "true",
  "agent": {
    "language": "en",
    "webhook": {
      "url": "https://api.metatechai.com/webhooks",
      "subscriptions": [
        "event_transcript",
        "event_human_detection",
        "event_recording"
      ]
    },
    "prompt": {
      "content": "{{ Your_prompt_here }}. ALWAYS use a '-' in between the letters of abbreviations like 'p-m', 'A-M' and so forth."
    },
    "initial_message": "Hey {{contact.first_name}}, this is Meta Tech. How can I help?",
    "voice": {
      "version": "2",
      "voice_id": "s3://voice-cloning-zero-shot/2d34d724-2eb7-4f09-85e5-74ea84e266fc/original/manifest.json",
      "emotion": "male_happy",
      "voice_guidance": 3,
      "style_guidance": 20,
      "temperature": 0.9
    },
    "interrupt_sensitivity": "low",
    "endpointing_sensitivity": "auto",
    "conversation_speed": 2,
    "on_no_human_answer": "hangup",
    "initial_message_delay": 1.5
  }
}

Webhook Details Explained

client_id: Unique identifier for your business account, ensuring all data is correctly associated with your entity.
contact_id: Placeholder that will be replaced with the actual ID of the contact being called, pulled from your CRM.
keyword & tag_to_add: Configurations that allow the AI to recognize specific keywords (“interested”) and automatically apply tags to contacts based on their responses.
from_number & to_number: These fields dynamically populate with appropriate numbers for making and receiving calls.
webhook: Manages callbacks from the server, capturing essential call events like transcripts and human detection for further action.
prompt: This field is used to set the script that the AI will speak during calls, customizable per campaign needs.
voice: Configurations for the synthetic voice used, including emotional tone and style, to personalize the calling experience.
interrupt_sensitivity & endpointing_sensitivity: Settings that manage how the AI handles interruptions and detects the end of the user’s speaking turn.
conversation_speed: Adjusts how quickly the AI responds during interactions.
initial_message_delay: Time delay before the AI starts speaking on a call, ensuring the contact is ready to listen.