Overview

Welcome to the Meta Tech Terms of Service agreement. The terms “Meta Tech,” “the Company,” “we,” “us,” and “our” refer to our Company. “You” or “your” refer to your Company.

The following Terms of Service apply when you sign this agreement. The signer must be the business owner or an authorized person within your company that is able to enter into this agreement. These Terms of Service will also apply to any other persons in your Company that communicate with us.

Please review the following terms carefully. By signing you signify your agreement to these Terms of Service. If you do not agree to be bound to these Terms of Service in their entirety, you are not eligible for services provided by Meta Tech. Below you will find the services rendered for individual services provided by Meta Tech respectively. These are all different services, in no way shape or form does this indicate that all services will be provided in any agreement.

The Terms of Service are subject to change without notice.

All calls and voicemails between us and you are monitored and recorded for quality assurance and training purposes.

Text and email messages are logged and monitored for quality assurance and training purposes.

All correspondence sent by you through the post office must be sent as “delivery receipt requested”. Please store your delivered receipts for your records. Please maintain all fax delivery confirmation requests.

Privacy Policy

The Company respects the privacy of its clients. Please refer to the Company’s Privacy Policy which explains how we collect, use, and disclose information that pertains to your privacy. By signing this agreement, you signify your agreement to the Privacy Policy as well as these Terms of Service. The services described below will only apply to said services the client has agreed to purchase.

Account Registration and Activation

To access our Services, you must register for an account and provide accurate and complete information.Upon registration, you are granted a free account. Activation of the account for usage of the Services requires a one-time fee of $1, which is credited towards your future usage. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer or device.

Pay-As-You-Go Billing

The Services are billed on a pay-as-you-go basis. The minimum monthly fee is $30, which will be pre-billed and credited against your usage of Services.Each additional usage will be billed at the rates specified in your service plan, in increments of $30.Minutes are charged at $0.45/minute on calls.Minutes are rounded up (e.g., if call duration is equal to 45 seconds, it will be counted as 1 minute).All fees are non-refundable and will be automatically charged to the payment method registered in your account.

Metered Usage and Chargebacks

Services are metered and charges are based on the actual usage recorded by our system.Clients agree to pay for the Services according to the metered usage as recorded and billed.Clients are strongly discouraged from filing chargebacks with their financial institutions. Clients should first contact us to resolve any billing disputes. In the event of a chargeback, we reserve the right to suspend or terminate your account and all associated services.

Use of Services

The Services provided are for your business use only and must be used in accordance with these Terms and any applicable laws. You are responsible for all activities that occur under your account. We reserve the right to modify or discontinue, temporarily or permanently, the Services (or any part thereof) with or without notice.

Billing and Chargeback Policy for Metered Usage

Billing Methodology:

Our Voice AI services are billed based on metered usage, reflecting the actual volume of interactions processed by our system. This approach ensures that you only pay for what you use, providing flexibility and scalability for your operations. Billing is automated, with charges calculated and applied to your account in accordance with the usage metrics recorded during your billing cycle.

Handling of Billing Discrepancies:

We understand that discrepancies in billing, including potential overcharges due to unusually high usage or system errors, may occur. In such instances, we are committed to resolving these matters swiftly and transparently. If you believe your account has been overcharged, we request that you contact our customer support team immediately. We will investigate the discrepancy and, if an overcharge is confirmed, reverse any excess charges promptly to ensure there is no disruption to your operational functions.

Policy on Chargebacks:

In the event of a dispute concerning metered usage charges, we strongly encourage direct communication with our team to resolve the matter. Filing a chargeback with your financial institution should be considered a last resort and only if resolution through our internal processes proves unsatisfactory.Should a chargeback be filed, we reserve the right to pause all active campaigns and suspend access to our services until the matter is fully resolved. This measure is necessary to manage financial risks and operational integrity but is intended as a protective rather than punitive action.We aim to avoid chargebacks through proactive communication and resolution of billing issues. However, if a chargeback is initiated, reinstatement of services will require the resolution of the dispute, including any fees associated with the chargeback process, and a clear understanding to prevent future occurrences.

Commitment to Fair Billing Practices:

Meta Tech is committed to transparent, fair billing practices. We strive to ensure that all charges accurately reflect your usage of our Voice AI services. Our team is dedicated to providing support and resolving any billing issues efficiently to minimize impact on your business.

Intellectual Property

Ownership of Meta Tech:

Subject to the provisions of Sections 7(c), 7(d) and 7(e), below, Meta Tech agrees that upon payment in full, the Meta Tech Deliverables shall become the property of, and ownership thereof shall vest in, Client. Meta Tech agrees to take all reasonably necessary actions which are necessary to assure the conveyance to Client of all right, title and interest in, to and under any Meta Tech Deliverables, including copyright. The cost of conveying such rights shall be at Client’s expense. Meta Tech has the right to remove any of the related campaigns and content created during its contracted period prior to termination of this Agreement if any amounts payable from the Client remain outstanding. Until payment in full of such outstanding amounts, all content and campaigns remain the intellectual property of Meta Tech.

Confidentiality

Client and Meta Tech shall each (i) hold the Confidential Information (as defined below) of the other in trust and confidence and avoid the disclosure or release thereof to any other person or entity by using the same degree of care as it uses to avoid unauthorized use, disclosure, or dissemination of its own Confidential Information of a similar nature, but not less than reasonable care, and (ii) not use the Confidential Information of the other party for any purpose whatsoever except as expressly contemplated under this Agreement or any Statement of Work. Each party shall disclose the Confidential Information of the other only to those of its employees having a need to know such Confidential Information and shall take all reasonable precautions to ensure that its employees comply with the provisions of this Section.

The term “Confidential Information” shall mean any and all information or proprietary materials (in every form and media) not generally known in the relevant trade or industry and which has been or is hereafter disclosed or made available by either party (the “disclosing party”) to the other (the “receiving party”) in connection with the efforts contemplated hereunder, including (i) all trade secrets, (ii) existing or contemplated products, services, designs, technology, processes, technical data, engineering, techniques, methodologies and concepts and any information related thereto, and (iii) information relating to business plans, sales or marketing methods and Client lists or requirements.

The obligations of either party under this Section 8 will not apply to information that the receiving party can demonstrate (i) was in its possession at the time of disclosure and without restriction as to confidentiality, (ii) at the time of disclosure is generally available to the public or after disclosure becomes generally available to the public through no breach of agreement or other wrongful act by the receiving party, (iii) has been received from a third party without restriction on disclosure and without breach of agreement or other wrongful act by the receiving party, (iv) is independently developed by the receiving party without regard to the Confidential Information of the other party, or (v) is required to be disclosed by law or order of a court of competent jurisdiction or regulatory authority, provided that the receiving party shall furnish prompt written notice of such required disclosure and reasonably cooperate with the disclosing party, at the disclosing party’s cost and expense, in any effort made by the disclosing party to seek a protective order or other appropriate protection of its Confidential Information.

Notwithstanding the foregoing, Meta Tech shall be entitled to use Client’s name and results from the Services in any and all marketing materials utilized by Meta Tech to market its Services.

Warranty and Warranty Disclaimers

Meta Tech warrants that its Services shall be performed in a manner that is consistent with applicable industry standards.  Meta Tech provides no guarantee of a positive improvement or return or any predictions. No refunds will be given, regardless of perceived standard unless all conditions of the conditional money-back guarantee are met. Meta Tech does not guarantee that its work will be error-free. Meta Tech DOES NOT WARRANT OR GUARANTEE THE RESULTS OR ACHIEVEMENTS OF THE SERVICES PROVIDED HEREUNDER.No guarantee is made as to the efficacy or value of any Services performed. CLIENT UNDERSTANDS AND EXPRESSLY AGREES THAT, EXCEPT AS SET FORTH IN SECTION 5(a) ABOVE, META TECH MAKES NO WARRANTIES WHATSOEVER WITH RESPECT TO ANY SERVICES PROVIDED HEREUNDER, AND SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, AND FITNESS FOR A PARTICULAR PURPOSE, REGARDLESS OF ANY KNOWLEDGE OF CLIENT’S PARTICULAR NEEDS. NO EMPLOYEE, CONTRACTOR OR AGENT OF